After digging and looking around it turns out that you are supposed to render the glow effect using the Scanline renderer, it even says that you shouldn't use Mental Ray in the Autodesk help:
"Warning: This effect is not supported by the mental ray renderer"
Even though it says this, I have rendered images with the glow effect, using the mental ray renderer...but then again, that might have been why I've had some issues with it.
Autodesk, N.D. Glow Lens Effect. [online] Available at: <http://help.autodesk.com/view/3DSMAX/2016/ENU//?guid=GUID-06811A64-CB89-4C0E-B217-0FA0A119F791> [Accessed 06 December 2015]
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